Privacy Policy

Thomas Web Group ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Thomas Web Group collects, uses, stores, and shares information when you visit our website, contact us, use our services, or opt in to receive SMS messages from us.

Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Business name
• Website address
• Information submitted through contact, quote, or service request forms
• Communications you send to us
• Consent to receive SMS messages

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser and device type
• Pages visited
• Referral source
• General website usage information

How We Use Your Information

We may use your information to:

• Operate and improve our business and website
• Respond to questions and service inquiries
• Provide requested services
• Prepare quotes or proposals
• Communicate with customers and prospective customers
• Send SMS messages you have opted in to receive
• Maintain business records
• Improve website performance and user experience
• Protect against fraud, abuse, or security threats

Cookies and Analytics

Our website may use cookies or similar technologies to understand website usage, measure performance, and improve our services.

We may use third-party analytics or website infrastructure providers that process limited technical information on our behalf.

Data Sharing

• Customer data is not shared with third parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.
• We may share information with service providers that help us operate our business, such as website hosting, email, payment processing, analytics, CRM, or other business technology providers.
• These providers may only use information as necessary to perform services on our behalf.
• We may disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to provide services, maintain business records, resolve disputes, or comply with legal obligations.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.

No method of internet transmission or electronic storage can be guaranteed to be completely secure.

Payments

If you purchase services from Thomas Web Group, payment information may be processed by a third-party payment processor. Thomas Web Group does not generally store full payment card information.

Children's Privacy

Our website and services are intended for businesses and adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (423) 225-8787.
2. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, you may opt in again through the same process you originally used.
3. If you are experiencing issues with the messaging program, reply with the keyword HELP for more assistance or contact us directly at raymond@thomaswebgroup.com .
4. Carriers are not liable for delayed or undelivered messages.
5. Message and data rates may apply for messages sent to you from us and from you to us. Message frequency will vary based on communication needs. Questions regarding your text or data plan should be directed to your wireless provider.
6. If you have questions regarding privacy, review the rest of this Privacy Policy or contact us at raymond@thomaswebgroup.com .

Your Choices

You may contact us to:

• Ask what personal information we have about you
• Request correction of inaccurate information
• Request deletion of information when appropriate
• Opt out of non-required communications
• Withdraw SMS consent by texting STOP

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, or legal requirements. The current version will be posted on this page.

Contact Us

Thomas Web Group
Email: raymond@thomaswebgroup.com
Phone: (423) 225-8787